Staking & Services

Frequently Asked Questions

Practical answers spanning wallet control, networks and transactions, DApps, approvals, security and Ethereum PoS.

How is a wallet different from a normal account?＋

In a self-custody wallet, control is tied to the private key or seed phrase. The wallet interface helps you view assets and initiate actions, while the relevant blockchain records final state.

Where should I keep my seed phrase?＋

Keep it offline and avoid screenshots, cloud storage, email or messaging tools. Anyone with the complete seed phrase may be able to control the corresponding wallet.

Can I send my private key to official support for recovery?＋

No. Official staff will not ask for a private key or seed phrase, and a wallet provider cannot recover on-chain control without those secrets.

Why must I verify the network before sending?＋

Assets with the same name may exist on different networks. The destination address, sending network and asset network need to match.

What is gas?＋

Gas is the network-fee concept used when executing transactions or smart-contract operations. Actual costs vary with congestion, complexity and fee parameters.

What is a transaction hash used for?＋

A transaction hash lets you check whether a transaction was broadcast, which block includes it, its status and the addresses or contracts involved.

What if a transfer says sent but the recipient has not received it?＋

Check the actual network and status using the transaction hash, then verify the destination address, network and confirmation count. Avoid sending again until the first transaction is understood.

Does connecting a DApp expose my seed phrase?＋

A normal connection does not require a seed phrase or private key. If a site asks for either, stop and verify the domain and source.

What is the difference between a message signature and a transaction signature?＋

A message signature may prove account control or authorize an off-chain action; a transaction signature creates an action that can be broadcast on-chain. Review both carefully.

What is a token approval?＋

An approval lets a contract operate a defined amount or scope of tokens under specific rules. Check the contract address, amount and purpose before approving.

Should I remove approvals I no longer use?＋

Periodically review historical approvals and consider reducing or revoking permissions that are no longer needed. Revocation is usually another on-chain transaction.

Why do addresses look the same across EVM networks?＋

Many EVM networks use similar address formats, but they remain separate networks. The address appearance does not replace checking the network ID, gas asset and contract address.

Why can Layer 2 transfers take time?＋

Cross-layer paths may involve bridges, batches, proofs or exit mechanisms. Arrival and exit times depend on the specific network and bridge design.

Is it safe to use a wallet on public Wi-Fi?＋

Sensitive operations are best avoided on untrusted public networks or shared devices. Also watch for remote-control software, clipboard replacement and lookalike domains.

Does Ethereum staking guarantee returns?＋

No. Rewards may change, exits may involve waiting periods, validators can face protocol penalties, and smart contracts or third-party services carry risk.

What does a PoS validator do?＋

Validators perform consensus duties such as proposing and attesting to blocks under protocol rules. Network state, uptime and protocol requirements affect performance.

Can a wallet reverse an on-chain transaction?＋

A confirmed on-chain transaction generally cannot be reversed by the wallet alone. Verify the address, network, amount, approval target and request before submission.

What should I do first if I suspect a scam?＋

Stop signing or approving. Keep verifiable details such as the domain, transaction hash and contract address, and never send a seed phrase, private key or verification code.